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Terms and conditions

TERMS OF USE FOR:  CLOUD  V  ENTERPRISES  ( a  California  Corporation )

If you continue to browse and use this web site, you are agreeing to comply with the following terms of use, which together with our Privacy Policy govern the CLOUD V ENTERPRISES relationship with you in relation to this web site.

CLOUD V ENTERPRISES makes every effort to keep the web site up and running smoothly. However, CLOUD V ENTERPRISES takes no responsibility for the web site being temporarily unavailable due to technical issues beyond our control.


The use of this web site is subject to the following terms of use:


This product is not intended for use by persons under legal smoking age, nonsmokers, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. This product contains nicotine. If you are allergic to nicotine, propylene glycol, or any combination of inhalants, if you are pregnant or breast-feeding, or if you have a heart condition, diabetes, high blood pressure or asthma, consult your physician before using any CLOUD V ENTERPRISES products. Discontinue use and consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat.

Our products do not treat, diagnose, or cure any disease, physical ailment, or condition. Keep out of the reach of children and pets as ingestion of certain pieces can present a choking hazard.

CLOUD V ENTERPRISES products are not marketed for use as a smoking cessation product, it is a vaporizer product. 


Electronic Communications

Every time you send CLOUD V ENTERPRISES an e-mail, or login to our website at:, you are communicating with us in an electronic format. This gives CLOUD V ENTERPRISES the express permission to communicate back to you in the same electronic format, either by e-mail or through text, images, and video presented on our website. With this, we both mutually agree that any contracts, agreements, disclosures or notices, or any other communication that is provided to you by CLOUD V ENTERPRISES satisfies all legal notification requirements.



All content included on this site, such as text, graphics, photos, logos, button icons, images, audio clips, digital downloads, data compilations, are protect by United States and international copyright laws. No portion of the information on this website may be copied or reproduced in any form, or by any means without prior written permissions from CLOUD V ENTERPRISES. Users or visitors are not permitted to modify, distribute, publish, transmit, copy or create derivative works of any material found on this site or any CLOUD V ENTERPRISES publication for any public, private or commercial purpose.



The Cloud™, CloudV™, CloudVapes™ and other graphics, logos, page headers, button icons, scripts, and service names are trademarks and registered trademarks of CLOUD V ENTERPRISES.


Personal Access and Use License

CLOUD V ENTERPRISES grants you a personal limited license to access and use this site. Such grant does not include, without limitation:

  • any resale or commercial use of the Site or content therein or download or modify any portion of the Site, except through page storing;
  • the collection and use of any product listings, pricing or descriptions;
  • making derivative uses of the Site and its contents; or
  • any copying or downloading of information for benefit of a third party;

Any unauthorized use will immediately terminate your permission/license to use this web-site. You may not use any CLOUD V ENTERPRISES text, graphics, photos, logos, button icons, images, audio clips, digital downloads, or data compilations without the express written permission of CLOUD V ENTERPRISES.



If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. CLOUD V ENTERPRISES only sells to adults of legal smoking age, who own and can purchase with a credit card. If you are under the legal smoking age, CLOUD V ENTERPRISES and its affiliates will refuse you service, terminate all of your accounts, remove or edit your content, and cancel your orders.



To fully understand the conditions and business practices of CLOUD V ENTERPRISES, and your guidelines to conduct business with us, please review our Privacy Policy.


Reviews, Comments, Communications, and Other Content

Customers and visitors are encouraged to submit suggestions, ideas, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." Do not use a false e-mail address, impersonate a third party person or entity, or otherwise mislead CLOUD V ENTERPRISES as to the origin of a communication.


Copyright Complaints

CLOUD V ENTERPRISES and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact our offices immediately at:


206 N JACKSON STR #301



Risk of Loss

All items purchased from CLOUD V ENTERPRISES or from a authorized retailer or sales/distribution agent are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.


Product Descriptions

CLOUD V ENTERPRISES and its affiliates attempt to be as accurate as possible when posting content, but cannot be held responsible for errors or omissions, or any resulting claims that arise from such errors and or omissions. Information obtained on this web-site is offered on an as-is basis, with no inherent warranties implied.


Cloud  &  CloudV  Product  Pricing

Except where noted otherwise, the prices displayed for CLOUD V ENTERPRISES products represent the full suggested retail price listed on the product itself. Where an item is offered for sale by one of our merchants, independent sales representative or distribution agents, the price may be provided by that merchant.

With respect to items sold by CLOUD V ENTERPRISES, we cannot confirm the price of an item until you register online and complete an online order form; however, we do NOT charge your credit card until after your order has entered the shipping process.

Please note that this policy applies only to CLOUD V ENTERPRISES products sold on CLOUD V ENTERPRISES and shipped by CLOUD V ENTERPRISES or its affiliates. If a third-party site quotes prices different from the CLOUD V ENTERPRISES web-site, your only remedy is to contact the third-party site to settle any dispute.

Note that customers registered for WHOLESALE at CLOUD V ENTERPRISES must respect the minimum purchase requirements and shall agree to sell at or higher suggested retail price. Any violation could result in the suspension of your account.  


Disclaimer of Warranties and Limitation of Liability

To read the product warranty information, click here

This Site and all information, content, materials, products, software and services included on or otherwise made available to you through this Site are provided by CLOUD V ENTERPRISES or its affiliates on an "as is" basis, unless otherwise specified in writing. CLOUD V ENTERPRISES and its affiliates make no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, products, software or services included on or otherwise made available to you through this Site, unless otherwise specified in writing. You expressly agree that your use of this Site is at your sole risk.

To the full extent permissible by applicable law, CLOUD V ENTERPRISES and its affiliates disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. CLOUD V ENTERPRISES and its affiliates do not warrant that this Site; information, content, materials, products, software, or services included on or otherwise made available to you through this Site; their services; or email sent from CLOUD V ENTERPRISES are free of viruses or other harmful components. CLOUD V ENTERPRISES and its affiliates will not be liable for any damages of any kind arising from the use of this Site or from any information, content, materials, products, software or services included on or otherwise made available to you through this Site, including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

CLOUD V ENTERPRISES reserves the right to change any and all content contained on this Site at any time without notice.


Compliance with Applicable Laws

Visiting or using CLOUD V ENTERPRISES is governed by all applicable federal, state and local laws. All information available on CLOUD V ENTERPRISES is subject to the laws of the United States of America, and may also be subject to the laws of the country where you reside.



By visiting CLOUD V ENTERPRISES, you agree that the laws of the State of California, USA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and CLOUD V ENTERPRISES or its affiliates.



If any provision of these Site Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.



Any dispute relating in any way to your visit to CLOUD V ENTERPRISES or to products you purchase through CLOUD V ENTERPRISES shall be submitted to confidential arbitration in Glendale, California except that, to the extent you have in any manner violated or threatened to violate CLOUD V ENTERPRISES intellectual property rights, CLOUD V ENTERPRISES may seek injunctive or other appropriate relief in any state or federal court in the State of California, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Refund Policy

Contact customer service at or (800) 707-4206 to receive an RMA form with detailed instructions on processing your return of merchandise. RMA form must be included in the returned package for faster processing. 

The returns for refunds are only accepted within 14 days of original purchase date, and the items must be unused/unmodified, in original condition and packaging. Make sure you have not used the product and all parts and accessories are repackaged in the original box. If the item has been altered in any way that has affected the performance or the life of the product, it will not qualify for refund. Refunds are issued in the original form of payment. Shipping fee is not refundable. All refunds are issued within 3-4 business days after receiving the item at our RMA department. Once issued, you will receive your funds back into your account within 2-3 business days - depending on your bank's operation system. Cloud V Enterprises will issue refunds only to customers who have purchased through webstore. Cloud V Enterprises could hold restocking fee if there are missing parts or accessories. Contact customer service for details. 



Shipping address is:

Cloud V Enterprises
RMA Department
206 N Jackson Str, Suite 301
Glendale CA 91206


Shipping Policy

All orders are processed and shipped within 1-2 business days. Once processed and shipped, you will be notified with a tracking number. You may track your package using the information provided. 

Adult signature is required upon delivery. 

Retail orders above $59.99 are shipped with USPS Standard for free for customers in United States only. There will be additional charges for Priority service. 

USPS expected delivery dates are not completely reliable. We are not responsible for the delivery updates they make on their end. Expect delivery delays due to holidays and weather conditions. The estimated time for standard First Class shipment is 5-7 business days.

The USPS Priority Service is not a guaranteed service and it can take up to 3-4 business days. The USPS Priority Express Service delivery will take 1-2 business days depending on the delivery address. Cloud V Enterprises does not offer overnight shipping. All orders are shipped from our shipping facility located in California. Therefore, it will take longer time in transit for purchases that will get delivered in the East Coast states. 

In the event of lost packages, please contact USPS with your tracking number. It could be possible that your package may be stuck at your local post office.

You may also contact our customer service at 800-707-4206 for any questions or assistance. 

International Shipments

CLOUD V ENTERPRISES ships internationally. All orders our shipped using USPS International Parcels. Delivery time varries from once country to another. You will be charged for shipping fee. The amount will be available at the time of placing the order. Once accepted and processed the order, you agree to pay the shipping fee. Note that you, the customer, are responsible for any duties, taxes, VAT or clearnance charges at your country. The amounts will vary from one nation to another. The delivery time will vary as well. You may need to contact your customs office to clear the package. Any further questions or concerns, contact us.

Regarding wholesale international shipments, email or your sales representative. 

Note: No orders are shipped during national holidays. You may still place the order online, but the orders are processed the following business day.