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CloudV Warranty

Warranty Service

If you experience any problems with your CloudV product, please contact customer service at service@cloudvapes.com or call 800-707-4206 and our reps will assist you with RMA processing.

You will receive RMA form that will have full instructions. You must complete, sign and include it with the returned shipment. We recommend shipping your item(s) with a carrier who provides tracking options. Cloud V is not liable for any items lost in transit without tracking numbers.

The shipping address is:

Cloud V Enterprises
RMA Department
206 N Jackson St. STE 301
Glendale, CA 91206

Once the RMA department receives the item, they will inspect, repair or replace with a functional unit. RMA processing can take up to 3-4 business days. Delivery will depend on the shipment address. Return shipments are sent with standard USPS mailing method. For priority shipments, fees will apply.


Do NOT send any pieces smelling, containing or covered in illicit materials. Any parts turned into us that include illicit smells or materials will NOT be returned and could result in termination of warranty. Cloud V Enterprises is not responsible for any items lost in route without a tracking number. We thank you for your cooperation.

 

International customers: contact service@cloudvapes.com for details and instructions. 

 

Warranty for CloudV Electro

Cloud V Enterprises warrants CloudV Electro battery against defects in material and workmanship under normal use for a period of 1 year from the date of retail purchase by the original end-user/purchaser. If physical defect arises and a claim is received within the warranty period, it is the responsibility of Cloud V to either repair the product defect or exchange the product with a product that is new or is fully functional.

The CloudV limited warranty does not apply to nails and accessories, or if the product is not used with non-CloudV certified or approved products, used for commercial purposes, damaged by wear and tear, acts of God, misuse, abuse, negligence, accident, modified or tampered with, or any other cause other than defects prior to loading your material.

 

Warranty for CloudV Classic, Platinum, Classic Mini and Platinum Mini Collections

Cloud V Enterprises warrants, for the lifetime of the CloudV's battery, that the battery is free of material defects and workmanship. If the battery is to be found defective, the sole liability from CloudV is to repair or replace the defective battery with a properly functioning battery. If there is dissatisfaction or damage arising from the use of our product, you agree the only recourse and maximum liability may be repair or replacement of your battery.

The CloudV lifetime warranty does not apply to atomizers and accessories, or if the product is not used with non-CloudV certified or approved products, used for commercial purposes, damaged by wear and tear, acts of God, misuse, abuse, negligence, accident, modified or tampered with, or any other cause other than defects prior to loading your material.

 

Warranty for CloudV Phantom, Terra, Diamond and Phantom Mini Collections

Cloud V Enterprises warrants CloudV unit against defects in materials and workmanship under normal use for a period of 1 year from the date of retail purchase by the original end-user/purchaser. If physical defect arises and a claim is received within the warranty period, it is the responsibility of CloudV to either repair the product defect or exchange the product with a product that is new or is fully functional.

The limited warranty does not apply to parts and accessories. The limited warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning instructions. The limited warranty does not apply if the product is not used with non CloudV certified or approved products, used for commercial purposes, damaged by wear and tear, acts of God, misuse, abuse, negligence, accident, modified or tampered with, or any other cause other than defects prior to loading your material.

 

 Warranty for CloudV Liquid, Slim, Knight and Nova Collections

Cloud V Enterprises warrants the CloudV battery for six months that it is free of material defects and workmanship. If the battery is to be found to be defective, the sole liability from Cloud V is to repair or replace the defective battery with a properly functioning battery. If there is a dissatisfaction or damage arising from the use of our product, you agree the only recourse and maximum liability may be repair or replacement of your battery. 

The Cloud Limited Warranty does not apply to atomizers, tanks or accessories. It does not apply if the product is used with non CloudV certified or approved products, used for commercial purposes, damaged by wear and tear, acts of God, misuse, abuse, negligence, accidents, modified or tampered with, or any other cause other than defects prior loading your material.

 

Warranty Activation

All CloudV batteries come with a unique serial number on the bottom. In order to activate your warranty, you need to register your CloudV unit on our Warranty Registration page. 

To access the form, click here

Simply fill out the information and submit. Warranty card will be generated instantly. Make sure to save the Warranty Card for your records. You will need to submit a copy for RMA processing.

 

Customer Service

If you have any questions or comments please email service@cloudvapes.com or call 1-800-707-4206.  

 

Cautions & Warnings

Do not use the products if you are under the legal smoking age in your jurisdiction. Non-smokers, children and women breast-feeding should not use this product. The products are not medical devices and are not intended to diagnose, cure or prevent any diseases or other conditions. 

Never leave your devices on charge for extended period of time. After fully charged, remove it and keep it in a safe place. By doing so, you will avoid accidental activation and/or overheating.

Batteries are volatile. They may burn or explode with improper use. Do not use or charge with non-approved devices. Overuse of the device may cause this product to overheat, malfunction, and/or may cause burns.

Do not leave the products unattended while charging anytime, and do not charge it in your vehicle. Keep them away from high heat, direct sunlight, cold temperatures, humidity and water.

When charging, keep them away from flammable areas such as but not limited to wood floors and carpets. Always use a fire resistant container or bag. Unplug the charging apparatus in between uses.

If battery or device looks damaged, do not use.

Never drop, damage or tamper with the batteries. Do not throw batteries into fire.

Keep the products away from children, teens and pets. Some parts may be chocking hazard. If ingested, please contact your doctor or vet immediately.

Keep the products away from any environment involving strong acids, alkaline or combustible material in use or storage.

Do not put any objects into the openings of your devices. Do not modify or attempt to disassemble the devices. Do not attempt to fix, correct, replace or install any parts of the devices.

If you hear anything unusual from the device, immediately stop using it and take it to your seller or contact customer service.

Keep the battery powered off when not in use and store it in a safe place.

Any applicable product warranty can be voided if the device is used in contrary to the written instructions.